If you happen to receive a product that was not what you expected or has a genuine quality/manufacturing issue, rest assured that we will promptly issue a full refund or send you a replacement without any hassle. Our policy allows for returns within 7 days.

In that case - your item(s) must be unused and in the same condition that you received it and in the original packaging. We would greatly appreciate it if you could send us a video highlighting the problem with the product to our email address (theecovana@gmail.com). Your assistance will help us resolve the issue more effectively. 

Take advantage of our discounted prices, as all sales are final and no returns or exchanges are accepted.

Please Note - The items crafted here are all natural and completely unique. No two pieces are alike, as the process of using plant-based dyes results in beautiful irregularities that add character. While some may see these imperfections as flaws, I see them as a celebration of life.